How confident are you that your sales team can meet your KPIs this quarter? If you’re like the 70% majority of sales managers, there’s some doubt in your mind. Meeting key objectives and sales targets seems more unattainable by the day, but it doesn’t have to be. To meet objectives consistently, keep your salesforce satisfied and striving, and give senior leadership reports that have them singing your praises, you need one crucial thing: A sales leadership framework.

In many industries — particularly “white collar” ones — the era of “bosses” is in decline. There is a rise in the need for leaders, guides, coaches, mentors, role-models, creators and builders, but less of a clamoring for bosses, managers, controllers, monitors, evaluators and paper pushers. This shift has been driven by changing demographics, the spread of technology, the rise of unbundled and distributed work, new behavior expectations and a re-definition of what “work” is — including the rise of fractionalized

Sales trainer Amy Franko shares highlights from a webinar she presented recently for SMM Connect on the most important metrics for sales managers to monitor. Before we dive into that, I speak with Amy about her shift from B2B sales in the tech world to starting her own sales consultancy. She talks about how she goes to market and how companies can be smarter buyers of sales training.

As leaders, a key element of our job is to maximize the performance of each person on our team. We do this through hiring the right people, training, giving them tools/processes/programs/systems to help them perform, providing the right support, eliminating barriers to their performance, and constantly coaching/developing them. We set performance goals, we measure their attainment against that performance.

You’ve got questions and we’ve got answers. Hi, I’m Kevin Eikenberry, answering the questions that new leaders ask us. Actually, it’s our goal to help all leaders be more productive, successful, and confident. Today, I am answering a question about how much leaders talk. Are you ready? Let’s get started. Lots of leaders have asked me this question: Kevin. Am I talking too much?

Approach everyone you give feedback to as if they are an iceberg, as there is more below the surface when you deliver structured feedback. Feedback is structured information one person offers to another to impact a choice or behavior. The most effective way to give feedback is to offer someone a choice and present yourself as a neutral party.

Leading isn’t easy, and leading sales is one of the more difficult roles in business. Unlike some other leadership roles, there seem to be more variables in sales. Some of them include the sales effectiveness of the sales force, the economic environment, the nature of competition, and the variability that comes from trying to help people change their business results. This list of qualities is necessary for success, although there are others.

As leaders, we most often look to blogs, books or boardroom meetings for guidance, and yet sometimes it’s everyday life that hands us the best leadership insights. Recently life gifted me just such a lesson: the importance of asking, “How is this different?” While preparing for work in another part of the world, I took part in a security briefing.

A sales manager needs to be seen and heard if they are going to lead their sales force. One of the downsides of our technologies is that the salesperson can monitor their sales force’s results over long distances. For as long as there have been CRMs, salespeople have feared their sales manager would act as Big Brother, monitoring their every move, tallying up their activities

Change sucks. It requires one to step into the unknown. To twist and turn into a new transformed self, team or firm. To leave the safety of the known path. Lift anchor and sail into a foggy horizon with no guarantee of safe harbor. Difficult as it is … irrelevance is worse. Individuals, teams and companies that wish to transform must endure change. Successful change requires six steps

The shift from being an individual contributor to leading a sales force isn’t an easy transition. The character traits are different, and so are the required skills. While it’s helpful to have experience in a sales role, by itself, it’s not enough to ensure success. Few sales managers are provided the training and development that would enable them to lead their team and reach their goals. Instead,

Companies are recognizing listening’s impact on retention, productivity, and culture by installing macro-organizational listening strategies. Strategies include designating a chief listening officer, hiring listening consulting firms and employing organization-wide listening mechanisms like engagement surveys; pulse-taking during exit, onboarding, and post-merger interviews; crowdsourcing methods like suggestion boxes or polling on specific topics.

It has been written that culture eats strategy for breakfast and that culture is a great differentiator among companies. If you query Google on “What is a good company culture?” you will get billions of results (6,250,000,000!) and if you click on the links of the results on the first page you will have a list of over 100 different keys to culture. Purpose, values, mission, respect, freedom, quality of leadership, great compensation, high growth, flexibility, diversity, multi-stakeholder capitalism and on and on the list goes.

Retaining top talent is the essential business strategy in 2022, with 87 percent of organizations citing it as important or critical. To reduce voluntary turnover, which 39% of organizations believe will increase greatly or moderately this year, organizations seek to re-imagine several elements of human capital management. Career development sits at the top of the list.

Micromanagement. We have all experienced it – and if you are a leader, you have mostly likely done it. Yet no one ever says that great leaders are micromanagers. If it isn’t effective and we don’t like it done to us, why do we micromanage? Not all the items on this list will affect or afflict all leaders in the same way, but all are among the reasons why we take over, step in, or “try to help.”