There are a handful of popular and effective ways to stay in contact with customers, but it’s important to understand the limitations and how to utilize technology to your advantage. Opinions expressed by Entrepreneur contributors are their own. Most people running a business are well aware that customer communication is critical to success, but that’s only partially correct: It’s only successful when executed in a way that not only engages customers but builds meaningful relationships

As leaders, we most often look to blogs, books or boardroom meetings for guidance, and yet sometimes it’s everyday life that hands us the best leadership insights. Recently life gifted me just such a lesson: the importance of asking, “How is this different?” While preparing for work in another part of the world, I took part in a security briefing.

The world of work is filled with challenging moments, unexpected events and unanticipated reactions. Learning to lead yourself first is critical for survival and seizing any possibility of success in these stressful moments. One of today’s essential skills is developing a personal system for keeping control of the logical thinking part of your brain when your body’s natural reaction is to rip away this control in a flood of chemicals. Get this right, and you’re at your best when many are at their worst. Get it wrong, and you’ll set an example for those around you — just not the type of example you want.

Even when this CEO didn’t hit all of his objectives, keeping a “go big” mentality helped him get closer to where he wanted to be. It might sound elementary, but our anecdotal evidence shows that companies actively setting big goals typically leads to business growth and sustainability.