In media sales, your ability to build relationships, influence decision-makers, and close deals depends as much on how you communicate as what you say. While seasoned sales professionals understand the fundamentals of body language—eye contact, posture, and mirroring—true mastery involves recognizing the subtle cues that reveal client intent, controlling your own nonverbal signals, and using advanced techniques to create trust and urgency.

It’s not just what you say; it’s how you say it. In fact, what you say matters a lot less than how you’re perceived, especially in sales. You have to exude confidence and calmness when calling on prospects. Because, if you don’t, they’ll pick up on it, and you won’t be seen as trusted and valued. If you can master eye contact (including eyebrow gestures), facial expressions, torso and arms behavior, and leg activity, you’ll be on your way to a successful appointment.

In media sales, your ability to connect with clients on a personal level can make all the difference. Whether you’re pitching to a high-stakes client or nurturing a long-term relationship, mastering body language is essential. While words can convey information, your body language often speaks louder than anything you say, influencing how clients perceive your confidence, credibility, and trustworthiness. Here are some expert tips to help media sales professionals leverage body language for more successful interactions.

The ability to read body language signals and respond accordingly is an important weapon in a salesperson’s arsenal. As a salesperson, you should be actively seeking to “hear” your prospect’s body language, as much as you’re listening to the words they’re saying. ‍When you see someone smile, you know instinctively that they’re happy (or at least indicating positive feelings to you). You know the proper response is most often to smile back.

Used strategically, body language can emphasize your argument and make it resonate with your audience. Want to really drive a point home with your prospect? Consider walking a few steps toward them. Nodding, smiling, and maintaining eye contact will create a positive and receptive atmosphere. And making small, restrained gestures can project an air of authority and confidence.